Refund request for Supabase offer – $300 charge not intended

I understand your concern regarding the unintended $300 charge for the Supabase AWS Activate Credit offer. Since this is a product from AWS Marketplace, the refund process will depend on the specific policies of the seller, in this case, Supabase.

To address this issue, I recommend the following steps:

1. First, review the refund policy for this specific product on its AWS Marketplace page. Each seller is required to provide their refund policy there.

2. If the refund policy allows for cancellations in your situation, you should contact Supabase directly to request the refund. As the seller, they handle the refunds for their products.

3. If you're unable to resolve the issue with Supabase or if their refund policy doesn't cover your situation, you can open a case with AWS Support. To do this:

   • Sign in to your AWS account
   • Go to the AWS Support Center Console
   • Create a new case under the "Account and billing" category
   • Provide all the details you've mentioned (Agreement ID, Product ID, Offer ID, charge amount, date, and vendor)
   • Explain that you did not intend to activate the subscription and haven't received any services

4. In your support case, request a full investigation into the charges and ask for assistance in cancelling the transaction before it's billed, if possible.

5. While waiting for a response, it's a good idea to check your AWS account for any active resources or services related to this offer to ensure you're not incurring any additional costs.

Please note that while AWS Support will review your request and assist you, the final decision on the refund may depend on Supabase's policies as the seller of the product. AWS Support can help facilitate communication with the seller if needed.

Remember to be patient as the support team investigates your case, and be prepared to provide any additional information they might request to assist with their investigation.
Sources
Refunds for AWS Marketplace products - AWS Marketplace
please refund a bill,bill ID: 1792774229 | AWS re:Post