Organization settings in WorkMail, gone

Greetings, today I wanted to add an alias, but I found that I do not have a parameterized organization. My service is active, I can receive and send emails, as is possible if my settings disappeared out of nowhere. Only I have access to my account, I don't know how to access technical service so they can tell me what happened, or if I can proceed by creating the organization again and configuring it. But if I do this, what will happen to my service, which right now is functional.