FOR TWO DAYS, MY ACCOUNT IS LOCKED AND EC2 IS DOWN I NEED HELP NOW URGENTLY

I understand your frustration with the situation, and I apologize for the inconvenience you're experiencing. While I can't directly intervene in your account, I can provide some guidance on how to address this urgent issue:

1. First, please be assured that AWS takes account suspensions and service interruptions seriously. However, the reactivation process can sometimes take up to 24-48 hours, even after a valid payment method has been added.

2. Since you've already opened a support case (Case ID: ***************), this is the correct channel for resolving your issue. AWS Support needs to manually review and reactivate suspended accounts.

3. While waiting for a response, please check your email regularly for any communications from AWS. They may require additional information or verification.

4. If you haven't received a response within 24 hours of opening your case, you can update the existing case to request an urgent update. Clearly explain the business impact of the downtime.

5. Ensure all your contact information in the AWS account is up to date so AWS can reach you if needed.

6. For future reference, to avoid similar situations, it's advisable to keep payment methods up to date and monitor billing notifications closely.

I understand the critical nature of your situation, but please note that threatening to file complaints or switch providers may not expedite the process. AWS Support will work to resolve your issue as quickly as possible through the official support channels.

Rest assured that once your account is reactivated, you should be able to start your EC2 instance and resume your business operations. In the meantime, continue to engage with AWS Support through your open case, as they are the only ones who can directly address and resolve this issue for you.
Sources
Its been 24 hours my bills are paid, but account is still suspend and not activated. | AWS re:Post
My Account is suspended since 15+ hours | AWS re:Post
More than 26 hrs i paid the outstanding, account is still suspended and no reply to the case. | AWS re:Post

You already raised the case however, you haven't got any update over the case.

• I would request you to please initiate a chat/call over the case so that you can get live assistance over the case and get the issue addressed. by out accounts team.

• Please be sure that you will be required to raise the case with Accounts team as they have required tools to address the issue regarding account reactivation.

Sami M, Thank you for your response.

The Problem:

• When I try to contact support, only email is available (no chat/call option). I am on the free tier, and live support seems restricted.
• My case (#17....... 0335) has been stuck for over 2days with no real update, just "wait for the accounts team."

What I Need:

1. Immediate escalation – If chat/phone is required, enable it for me temporarily so I can resolve this.
2. Clear timeline – When exactly will the accounts team review my case? "Waiting indefinitely" is not acceptable.

Suspicion:

• I’ve added a valid card, but it feels like AWS is waiting for an automatic retry instead of manually approving it. My business cannot afford this delay.

Please ACT NOW. All case I did these two days.. I'm tired 😴

Hello,

We just wanted to circle back and let you know that your case has been updated, your account has been reinstated. If you are still seeing issues with your account, please reply on your case in the Support Center, so our Account team can investigate.

— Ben G.