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Here is the session and workshop details:
https://catalog.workshops.aws/amazon-connect-agent-empowerment
Business Session: https://amazon.awsapps.com/workdocs-preview/index.html#/document/bc99dd6bfc291858b706a1fdce86eacebdbf2b2ef5291ef98aa6723659b13438
Technical Session: https://amazon.awsapps.com/workdocs-preview/index.html#/document/23366a1fdd5cd74faddc0f2b4040e7355ce463014cc31e3a5ce5f6e2737c5eb0
There was a session that AWS recently put together called "Customize the agent workspace to meet your needs with third-party applications workshop" I believe there was a link to a workshop there that had some sample code. Unfortunately, I can't find the session or workshop at the moment, but if you have a contact at AWS ask for this and I think it will have what you're looking for.
david
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Thank you for providing the links!
Thanks for these links. Does one need special credentials for the WorkDocs login?