"Certificate is NOT Trusted: self signed certificate" on AWS LightSail

Thank you in advance for reviewing my plea for help :D

How can I fix this issue with our site's SSL certificate? w-p site hosting on SailLight. According to a can from SSL.com, the "Certificate is NOT Trusted: self-signed certificate." I am new to hosting, but I had this issue; I stopped the original instance of the site, cloned it, started a new one, and had the same issue. The domain is on GoDaddy and being pointed to our AWS account. I have pinged, and the IP address is what it should be. Guessing the issue is due to the missing accompanying info from the raw JSON of the SSL, and because the certificate is self-signed, would this be correct? If so, how do I fix it? Or is this a different issue and I'm on the wrong track?

SSL.com scan shows the following:

{ "common_name": "example.com", "issuer": "CN=example.com", "serial_number": "578807359246318624150627468217127809249906962548", "subject": "CN=example.com", "subject_alternative_name": [ "example.com", "www.example.com" ], "no_valid_before": "2024-05-13, 01:24:44", "no_valid_after": "2029-05-12, 01:24:44", "public_key_algorithm": "_RSAPublicKey", "sha1_fingerprint": "08f9b47828966b4f6140676c2578fa274136db52", "sha256_fingerprint": "1d4a68a666d4a845bcf46b0b26b395f81551e90ccf218f339a63f0533eadf11e", "expired": false, "matches_hostname": false, "trust_stores": { "Android": "FAILED - Certificate is NOT Trusted: self signed certificate", "Apple": "FAILED - Certificate is NOT Trusted: self signed certificate", "Java": "FAILED - Certificate is NOT Trusted: self signed certificate", "Mozilla": "FAILED - Certificate is NOT Trusted: self signed certificate", "Windows": "FAILED - Certificate is NOT Trusted: self signed certificate" }, "trusted": false }