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Issue linking AWS End User Messaging Social Messaging to WhatsApp Business Account, after 2 weeks the WABA number is not reviewed

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I’ve linked my WhatsApp Business Account (WABA) with AWS End User Messaging – Social Messaging, and the number has remained in a pending review state for over two weeks. The dashboard still shows “We’ll review your business to ensure it complies with WhatsApp’s Commerce Policy,” but no updates or emails have been received. Has anyone experienced this delay, and is there a way to expedite the review or check the status more directly?

1 Answer
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The delay you're experiencing with your WhatsApp Business Account verification is not uncommon. WhatsApp has an automated business verification process that typically takes up to 2 weeks to complete, but in some cases, it can take longer.

Since you've already waited over two weeks without any updates, I recommend taking the following steps:

  1. Check the current status of your registration in the AWS End User Messaging Social console under the Configurations tab and Registrations section. Your registration could be in various states such as REVIEWING, REQUIRES_AUTHENTICATION, or REQUIRES_UPDATES.

  2. If the status is REQUIRES_UPDATES, look for warning icons that indicate issues needing correction, then resubmit your registration.

  3. For prolonged review periods like yours, reaching out to AWS Support directly is recommended. They can engage with downstream reviewers to better understand any potential issues with your registration.

  4. When contacting AWS Support, include your registration ID and relevant details about your use case.

It's important to note that WhatsApp can disable WhatsApp Business Accounts if their business policy is violated or if the business identity can't be verified. Therefore, ensure that all your business information is accurate and complies with WhatsApp's Commerce Policy.

While waiting for verification, I recommend reviewing the best practices for AWS End User Messaging Social and WhatsApp to ensure your account setup aligns with their requirements.
Sources
No response on SMS registration request for 2+ months | AWS re:Post
Set up WhatsApp Business messaging - Amazon Connect

answered a year ago

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