Workmail not receiving mail

Question

Hi Guys,

I just set up Amazon workmail after setting up Amazon SES, this way I can use AWS for both IMAP and SMTP.

But after setting workmail it doesn't seem like I can receive emails, and when reply from a workmail sent I get a bounce.

*Your message wasn't delivered to steve@gosellermetrics.com because the address couldn't be found or is unable to receive email.*

Anyone encounter this and fixed it? I assumed workmail and SES should work seamlessly

Answer

Hey, try to ensure your domain and email address are verified in SES, MX records correctly point to WorkMail, and the user exists in WorkMail. Check DNS settings for correct SPF and DKIM records. Lastly, verify SES is configured to route emails to your WorkMail organization.

Answer

Correct
![Enter image description here](/media/postImages/original/IMWlAGg593Rg-xoJ4rEwCsmg)

Answer

It works, I also needed to add the emails address to my email receiving rule via SES I might add.

Holy cow this is hard to set up. Hope this thread will help the next guy

Answer

Hi,

I took a look at you MX record and its incorrectly configured. Its pointing to multiple services and the incorrect service has the lowest priority. Please ensure that the MX record only contains the WorkMail MX record so mail goes to WorkMail.

Kind regards,
Robin

Answer

![Enter image description here](/media/postImages/original/IMnMfNvhlqS4iP3rM3hM5Arw)
All verified

Workmail not receiving mail

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