Fail to Release IP due to rDNS locked out

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I was not able to release IP in Lightsail due to rDNS locked out, tried to submit the form, wait for 8 days iteration twice for total 16 days and still not able to release. How come AWS support not able to release it it's ec2-18-176-130-93.ap-northeast-1.compute.amazonaws.com domain, any suggestion? https://support.console.aws.amazon.com/support/contacts#/rdns-limits

asked a year ago248 views
2 Answers
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Have you looked at the below KC article:

https://aws.amazon.com/premiumsupport/knowledge-center/ec2-address-errors/?nc1=h_ls

Specifically see the below note from the article:

Note: Removing the rDNS might take a few days to propagate through the system.

If none of this helps then suggest opening a Support case.

profile pictureAWS
EXPERT
answered a year ago
  • I have wait for 7 days for each iteration, and tried twice for total 16 days. Here's the reply from AWS Trust & Safety

    "We have removed the reverse DNS record you requested! Please note that propagation of this update to DNSBL services that Amazon works with may take up to A WEEK."

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Do you still experience the issue? Our record shows that there is no rDNS associated with the ip address. The ip address was also released from the account

AWS
answered a year ago
  • That is resolved by lightsail support, AWS Trust and Safety should have better way to resolve it instead of having user to submit billing support ticket since regular user can't even open the technical ticket for AWS

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