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external users cannot successfully login workdoc minion

0

Lijun.Ma@sgs.com he is an external member and cooperate with us for product testing. he has onboarded workdoc minion successfully before. but recently he cannot login to minion. he has tried to click Forget PW, but email shows need to contact admininstrator. i have leave the comments to admininstrator, but no response. please help to reset his PW and help him successfully login in workdoc Minion.

Topics
Business Applications
Tags
Amazon WorkDocs
Language
English
asked a year ago113 views
1 Answer
0

To resolve the issue:

  1. Follow up with the administrator directly to reset the user’s password.
  2. If you have admin access, manually reset the user's password in the WorkDocs Admin Console.
  3. Verify the user’s account status to ensure it is active.
  4. Confirm the user is using the correct login credentials.
  5. Advise the user to clear their browser cache or try a different browser.
  6. Check if the account is locked due to multiple failed attempts.
AWS
EXPERT
answered a year ago
  • rePost-User-0580439
    a year ago

    Hi，very grateful to see your advice. actually, i am not admininstrator. i don't have admin access. Confirm the user is using the correct login credentials. yes, use the correct login.

    Advise the user to clear their browser cache or try a different browser. he has tried to change browser to login, but still failed.

    Check if the account is locked due to multiple failed attempts. how do i know the account is locked or not?

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