Amazon Connect and Salesforce screen pop


Hi, we are testing amazon connect integrated with salesforce classic. In the IVR we ask for a case number and when the customer enters the case number it passes the attributes over to salesforce. I can see the attributes in the CCP. The issue I'm having is it's not searching and popping the case if there is a match. How do I accomplish this?

asked a year ago250 views
1 Answer
answered a year ago

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