Amazon Connect - Claim phone Number

Question

Hi,

I am facing an issue where I created a new AWS account for a customer and we added the Amazon Connect service, however after building almost everything and claiming a new phone number I couldn't do it, saying that I have reached a limit which is false because it was the first number.

I haven't been able to find in the documentation any information about a period that I have to wait before claiming a phone number.

I was wondering if anyone knows a solution or what is the right process, I have seen that increasing my quote is the only workaround.

Regards

Accepted Answer

In some cases, certain actions in AWS might be subject to wait periods, especially in newly created accounts. However, specific wait periods for Amazon Connect phone number provisioning are not typically mentioned in the documentation. AWS Support for clarification is a good step to resolve this

Answer

Thankfully the quotas now show the actual setting, so you can validate your Connect quotas or set an alarm when you're getting close to reaching one of them. The phone number limitation comes up often with new instances created.

Amazon Connect - Claim phone Number

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