Request for Spending Limit Increase: Pinpoint SMS Ticket Not Assigned

Question

Hi - We are trying to get our pinpoint spending limit increased.  It is currently set to $1.  We have opened a support case approx 12 hours ago and it is currently still unassigned.  Is this expected - does anyone have a sense of how long this process can take.  Thanks in advance.

secondabhi_aws · Answer

Yes, technically it's possible as it'd depend, at what time you created case. Please refer **Response Time** section of [Creating support cases and case management](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) and [Quota limit request](https://docs.aws.amazon.com/pinpoint/latest/developerguide/quotas.html#quotas-increase)

If you have a Business, Enterprise On-Ramp, or Enterprise Support plan, you have 24/7 access for technical support. *For Developer Support, response targets for support cases are calculated in business hours. Business hours are generally defined as 08:00 to 18:00 in the customer country, excluding holidays and weekends. These times can vary in countries with multiple time zones.

For quota limit requests, it can take up to 24 hours.

Comment here if you have additional questions.

Hope this helps.
Abhishek

Riku_Kobayashi · Answer

As stated in this document, the primary response from support is stated to be within 24 hours.  
You are within our expectations as it has not yet been 24 hours since you opened your support case.  
https://docs.aws.amazon.com/pinpoint/latest/developerguide/quotas.html#quotas-increase
> The AWS Support team provides an initial response to your request within 24 hours.

Request for Spending Limit Increase: Pinpoint SMS Ticket Not Assigned

Relevant content