Request for Spending Limit Increase: Pinpoint SMS Ticket Not Assigned

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Hi - We are trying to get our pinpoint spending limit increased. It is currently set to $1. We have opened a support case approx 12 hours ago and it is currently still unassigned. Is this expected - does anyone have a sense of how long this process can take. Thanks in advance.

Madison
asked a year ago373 views
2 Answers
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As stated in this document, the primary response from support is stated to be within 24 hours.
You are within our expectations as it has not yet been 24 hours since you opened your support case.
https://docs.aws.amazon.com/pinpoint/latest/developerguide/quotas.html#quotas-increase

The AWS Support team provides an initial response to your request within 24 hours.

profile picture
EXPERT
answered a year ago
  • Incidentally, the application can also be made from the Service Quota screen, not from the Support Case. You can open and apply for Amazon Pinpoint quota from the Service Quota screen in the following order.

    Service quotas > AWS services > Amazon Pinpoint > SMS spending threshold

    Please change the region in the management console to the region where you are using Amazon Pinpoint.

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Yes, technically it's possible as it'd depend, at what time you created case. Please refer Response Time section of Creating support cases and case management and Quota limit request

   If you have a Business, Enterprise On-Ramp, or Enterprise Support plan, you have 24/7 access for technical support. *For Developer Support, response targets for support cases are calculated in business hours. Business hours are generally defined as 08:00 to 18:00 in the customer country, excluding holidays and weekends. These times can vary in countries with multiple time zones. 

For quota limit requests, it can take up to 24 hours.

Comment here if you have additional questions.

Hope this helps. Abhishek

profile pictureAWS
EXPERT
answered a year ago

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