SES Production access request is denied


Okay, i'm new customer in AWS, would like to migrate from our old mailing service to SES. Very kindly i was denied without any information, just denied, because. My case id is - 13262572581 How to move out of sandbox?!

asked a year ago624 views
2 Answers

This response from AbdallahAWS could be useful to you: link to the answer.v

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answered 3 months ago


Based on the documentation, to request that your account be removed from the Amazon SES sandbox using the AWS Management Console

  1. Open the Amazon SES console at
  2. In the navigation pane, choose Account dashboard.
  3. In the warning box at the top of the console that says, "Your Amazon SES account is in the sandbox", on the right-hand side, choose Request production access.
  4. In the account details modal, select either the Marketing or Transactional radio button that best describes the majority of mail you'll be sending.
  • Marketing email - Sent on a one-to-many basis to a targeted list of prospects or customers containing marketing and promotional content such as to make a purchase, download information, etc.
  • Transactional email - Sent on a one-to-one basis unique to each recipient usually triggered by a user action such as a website purchase, a password reset request, etc.
  1. In Website URL, enter the URL of your website to help us better understand the kind of content you plan on sending.
  2. In Use case description, explain how you plan to use Amazon SES to send email. To help us process your request, you should answer the following questions:
  • How do you plan to build or acquire your mailing list?
  • How do you plan to handle bounces and complaints?
  • How can recipients opt out of receiving email from you?
  • How did you choose the sending rate or sending quota that you specified in this request?
  1. In Additional contacts, tell us where you want to receive communications about your account. This can be a comma-separated list of up to 4 email addresses.
  2. In Preferred contact language, choose whether you want to receive communications in English or Japanese.
  3. In Acknowledgement, check the box that you agree to only send email to individuals who've explicitly requested it and confirm that you have a process in place for handling bounce and complaint notifications.
  4. Choose the Submit request button - a banner will display to confirm your request was submitted and is currently under review.

A lot of times what happens is that the information in step 6 is not well defined and it is not clear what the use case is. You need to explain how your Amazon SES account will be used, what business purpose it has and so on. This is clearly explained in the same document with the following paragraph:

In order to prevent our systems from being used to send unsolicited or malicious content, we have to consider each request carefully. If we're able to do so, we'll grant your request within this 24-hour period. However, if we need to obtain additional information from you, it might take longer to resolve your request. We might not be able to grant your request if your use case doesn't align with our policies.

I hope this helps.

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answered a year ago

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