Step-by-Step Guides for Amazon Connect Agent Workspace

The following AWS blog post contains instructions on how to deploy a sample step-by-step guide: https://aws.amazon.com/blogs/contact-center/getting-started-with-step-by-step-guides-for-the-amazon-connect-agent-workspace/

The admin guide also has a couple places to help with this:

https://docs.aws.amazon.com/connect/latest/adminguide/agent-workspace.html

And make sure to raise your service limit regarding this note about raising "concurrent active chats" when using Agent Guided experience:

Increase your service quota for concurrent active chats per instance

The workflows that agents interact with run as chat contacts in Amazon Connect. We recommend that you increase your concurrent active chats per instance quota by the number of concurrent contacts you expect to have this feature enabled for.