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/Suspected Spam caller when using AWS Connect/

Suspected Spam caller when using AWS Connect


I set up an AWS connect instance, claimed a number and set up users and queues with a caller Id. When an agent makes a call the customer doesn't see the specified caller id, instead gets "Suspected Spam". The calls are made to Australia, either from Australia or from the Philippines.

1 Answers

Phone numbers can get on these list for various reasons which potentially is not in direct control of the Customer of AWS. I'd recommend to open an AWS Support Ticket and may check the CNAM section on the Administrator Guide (even it's for the US).

You can also setup an alternative number in Amazon Connect to be shown on outbound numbers to overcome that issue.

answered 10 days ago

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