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This is due to the MacBook notch. The simple fix is to right-click Amazon Workspace in Applications, click Get Info, and then check the box for "Scale to fit below built-in camera".
Hi AZ,
A few things you should check:
- Are you running the latest macOS client version 4.0.6? If not, download the latest version.
- Does this issue happen when you Exit Full Screen Mode on the WorkSpace Client?
- Is your WorkSpace running a Graphic Bundle? If so, Graphics bundles support only a single monitor configuration with a maximum resolution of 2560x1600.
- If your screen resolution in WorkSpaces is low and objects look blurry, you need to turn on high DPI mode and adjust the display scaling settings on your Mac. See WorkSpaces high DPI display support.
Hi Dzung,
- Yes, I'm running the latest available Workspaces client on macOS 12.2.1 (Macbook Pro 14 with M1 Pro CPU)
- This issue happens only when the Workspaces client is in full-screen mode (with or without an external monitor - same)
- No, my WorkSpace is not a Graphic Bundle
- Tried to enable DPI - no changes
A couple of screenshots uploaded here - https://imgur.com/a/p8kB6in
In the screenshots, please take attention to Outlook's search bar - in the maximized Workspaces client, I can see a search bar in Outlook. If I do full screen - the search bar is "half cut" and not fully visible. The same applies to program buttons (minimize, maximize, close). If I do full screen of the WorkSpaces client, i.e. Google Chrome tabs are not visible at all.
I got this issue too. (MacBook Pro (16-inch, 2019)), v.12.3
- tried to delete the workspace and create new one, but it still exist.
- tried to login from other device (iMac), ther are no problem with the same login.
- seems to issue only persist at the MacBook Pro that I use. however, i delete the workspace app and re-install. it still doesn't help solve the problem
Similar issues. Clipped or blank screen at launch. Went away when I created new user account on MacOS. But when it worked it impacted Slack app that I had running. MacBook Pro 16 inch 2019 Intel, 16GB, Ventura 13.4.1(c).
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Tried checking the box for "Scale to fit below built-in camera"., and it still did not solve the problem. Running MacOS Monterey 12.5, AWS Workspace Client 4.0.7.2248. Workspace runs below the notch, but the Linux graphical menu system does not resize to the new size but rather the size with the notch.
Thank you this solve the problem. Open finder, go to folder applications, look for 'WorkSpaces' app. Close complete the current session and launch a new session.