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Hello Inge,
I'm so sorry for any frustration caused by the outcome of your SES sending quota request. All new accounts are placed in the Amazon SES sandbox, from which you're able to use all of our Amazon SES features. However, certain restrictions are your applied to your account.
Requests to remove your account from the sandbox are carefully reviewed by our Support team, however, they might not be granted if your use case does not align with our policies.
For more information on moving out of the Amazon SES sandbox, please review the following documentation:
https://docs.aws.amazon.com/ses/latest/dg/request-production-access.html
Visit the following link for details on qualifying for automatically and user-requested increased SES sending quotas:
https://docs.aws.amazon.com/ses/latest/dg/manage-sending-quotas-request-increase.html
For security reasons, we're unable to discuss case or account details on this platform. If you have any questions or concerns, please reopen your support case. You may also provide feedback on your case in our Support Center:
Best regards,
Kita B.
Good luck. Horrible support from AWS sadly. We are struggling so much still shows domain verification pending although we have 20+ Linux experience and doing websites for 15+ years. DKIM records aren't even checked by Amazon it seems. Stuck for a few days now. Guess they don't want our business.
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Dear, Kita. My SES usage and content of website fully comply with policies of AWS. If you don't indicate in policies, terms and other resources - its not issue customers, its AMAZON issue.