[SES] Sending emails marked as spam

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Hi, I noticed my emails of one of my campaign in the past few days getting into the spam section, I noticed a very low open rates from the average. Domain was verified via EasyDKIM, the mail-tester.com test for that email was scored 9.3, I just can think on one thing that I changed lately, that I changed the DNS A record a week ago for the domain to use Cloudflare service instead of the server IP, no other changes made. Before this DNS change everything was working good. May I need to change something in SES?

I even tried to resend a previous email that before landed in inbox and this time the same email landed in spam folder in Gmail.

Hope someone know how to guide me as I tried many tests and everything look fine. thanks in advanced, Ofir

Ofir
asked a year ago476 views
2 Answers
0

Hi Gary, thanks for your assistance. Here are the GMAIL headers -

Delivered-To: someone@gmail.com Received: by 2002:a2e:9e48:0:b0:2b9:3b47:eeea with SMTP id g8csp922746ljk; Tue, 18 Jul 2023 00:10:52 -0700 (PDT) X-Google-Smtp-Source: APBJJlF9IV1o64KaGDU1cHue9XbhtEZfN3e3qKo1CWShmElNDrkOMSSE4udhDRQS1h2+J/AqhGKY X-Received: by 2002:a05:600c:2184:b0:3fb:ff34:a846 with SMTP id e4-20020a05600c218400b003fbff34a846mr1120907wme.22.1689664252076; Tue, 18 Jul 2023 00:10:52 -0700 (PDT) ARC-Seal: i=1; a=rsa-sha256; t=1689664252; cv=none; d=google.com; s=arc-20160816; b=acMO2z0pZASBSB5QOhFKqIgQhYrhIjp6LDQ8pirRrT79gRiC6WF+M8UUHCeOl0XplR 4csmfsFW5F9ZRhCH8WmsWEyjjoQa14iidanO20EFfdQjLUTINaXTF+lxSv3GZ/zx/ghO tSRcnLEIGJSU3v20KRxki6Fiyj0GYVEq5QOGZVA43Cy1A1IxhGc9wN3FEGyDWXbtZKRK YdqajHiY+lhvV+NdJvu48rH3eddTYfWLw+OpT/xG1cpzHRncPVxXoi+5JGhZCGhdwXXA S/IEbn9WlGvCZBB9NWFCBi1F337mOHgEtxaQ4Dr4IxhwmT+6rhdylT6XgL+M4+wIDMz4 hpsw== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816; h=feedback-id:subject:to:content-transfer-encoding:mime-version :list-unsubscribe:message-id:from:date:dkim-signature:dkim-signature; bh=B5TTODPcGwUhheNQQGkN/7Am7Cg+2CGdfH2dmYjkEB4=; fh=Z1q6bnclz5OO+ROI3JzXV/YhtrPcKrvqEdv7yOVJSIA=; b=y49SighE9q5wex1eihKEsTHJ0V1jQMGR72UrNQc/85lLqsDr4Spg0fHgwQwaJFIQzm nAPBbWtmfKpb6lCEFWjcjqGxX4tk+kZKPNAySYNdpcYLS8kw1beV9pDhxf1F8ht64jm3 WTULNgqRhr8AghHmxxlLQ7vWdgSEmLF3nKM7O/hFVm90hM9sXeoV52Gm8RS6eYgkbHKZ dQM7K67dR3K1e5TOh263Jvm3mu2qkbyeAcXD2qv+pGJJE9srrW0ikyP52UEuHjratD1T vpjLMB/Kq304E7xOhTko1GwnOgiu1TKZ8HCNf7kAyhXMJEOXL+UUQV//uFowEGpzxeBY HCmA== ARC-Authentication-Results: i=1; mx.google.com; dkim=pass header.i=@mydomain.com header.s=bmrltrccy4r27ypt77jdfk26fg4stzhu header.b=QZJJxTft; dkim=pass header.i=@amazonses.com header.s=sokbgaaqhfgd6qjht2wmdajpuuanpimv header.b=BCYRyUNP; spf=pass (google.com: domain of 0107018967d665be-58906778-5359-433f-81a9-baaa0bba4045-000000@eu-central-1.amazonses.com designates SEREVERIP as permitted sender) smtp.mailfrom=0107018967d665be-58906778-5359-433f-81a9-baaa0bba4045-000000@eu-central-1.amazonses.com; dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=mydomain.com Return-Path: 0107018967d665be-58906778-5359-433f-81a9-baaa0bba4045-000000@eu-central-1.amazonses.com Received: from b224-18.smtp-out.eu-central-1.amazonses.com (b224-18.smtp-out.eu-central-1.amazonses.com. [SEREVERIP]) by mx.google.com with ESMTPS id h8-20020a05600c350800b003fbc7df68fdsi795995wmq.205.2023.07.18.00.10.51 for someone@gmail.com (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128); Tue, 18 Jul 2023 00:10:52 -0700 (PDT) Received-SPF: pass (google.com: domain of 0107018967d665be-58906778-5359-433f-81a9-baaa0bba4045-000000@eu-central-1.amazonses.com designates SEREVERIP as permitted sender) client-ip=SEREVERIP; Authentication-Results: mx.google.com; dkim=pass header.i=@mydomain.com header.s=bmrltrccy4r27ypt77jdfk26fg4stzhu header.b=QZJJxTft; dkim=pass header.i=@amazonses.com header.s=sokbgaaqhfgd6qjht2wmdajpuuanpimv header.b=BCYRyUNP; spf=pass (google.com: domain of 0107018967d665be-58906778-5359-433f-81a9-baaa0bba4045-000000@eu-central-1.amazonses.com designates SEREVERIP as permitted sender) smtp.mailfrom=0107018967d665be-58906778-5359-433f-81a9-baaa0bba4045-000000@eu-central-1.amazonses.com; dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=mydomain.com DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=bmrltrccy4r27ypt77jdfk26fg4stzhu; d=mydomain.com; t=1689664251; h=Date:From:Message-ID:List-Unsubscribe:MIME-Version:Content-Type:Content-Transfer-Encoding:To:Subject; bh=6LnPRPy3Hj9Vh0Q3I5qqzlnR65FZMXySlGxm8h8z6iQ=; b=QZJJxTftdNbEgYfdEzEhjK01yHAeCW/G9LmqduLPaMLSso1s1PjW9DDLpP/0wWC+ 65u3f3XURGo54bhei89TPA7XIDZAksGKaRM67NZeDW33Obq9hbo0KVgbR2/TB4964wc Orwb5MnHpc2Q4AT3iOo0wafW9QnpBZP9aHju6ecLsYOdbRCiFGogdHXtCWnAnXc2dwl IgsqaK9fe9yhCKtdIauXUjdNWekzC1PCvDZm1GxnsanCm4fAvo6xzBVjUz/PdVBg8D3 PSBg4B1MKASDWPP1bg56z5n+Wehwp+kvXM2SAs4z678kGJs+0A3hJTVVl0oYcEtgydP /ALwlTMYMg== DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=sokbgaaqhfgd6qjht2wmdajpuuanpimv; d=amazonses.com; t=1689664251; h=Date:From:Message-ID:List-Unsubscribe:MIME-Version:Content-Type:Content-Transfer-Encoding:To:Subject:Feedback-ID; bh=6LnPRPy3Hj9Vh0Q3I5qqzlnR65FZMXySlGxm8h8z6iQ=; b=BCYRyUNPGWbXsbR++tqSaMJwDiQ54GHIsBaSmA7n8/I/n6LLXt1+MumhUkjgV5x2 q0G5vgrJ+5WIiR/6XMjWw0b/Q/TIcywYDrBKrmZRNax6bkS2TEIh7jvVpoq48ueip5W EXt7qs4FXfWhDXvQ3ZreYfRMiSawn4895h1MDfb0= Date: Tue, 18 Jul 2023 07:10:51 +0000 From: "some text - mydomain.com" user@mydomain.com Message-ID: 0107018967d665be-58906778-5359-433f-81a9-baaa0bba4045-000000@eu-central-1.amazonses.com X-Mailer: PHPMailer 6.7 (https://github.com/PHPMailer/PHPMailer) List-Unsubscribe: https://mydomain.com/?fluentcrm=1&route=unsubscribe&secure_hash=somehash MIME-Version: 1.0 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable To: "gmail user" someone@gmail.com Subject: SUBJECT Feedback-ID: 1.eu-central-1.AxN/1ebc3u9EnLyfP23mxVRyrWVNckYdkNG1USvpCQA=:AmazonSES X-SES-Outgoing: 2023.07.18-SEREVERIP

Ofir
answered a year ago
  • Nothing is jumping out in the headers that would explain why its being marked as SPAM

  • I know it's very weird. Anything else that you can think of? How you suggest me to continue investigating the issue?

0

If you could share the email headers from GMAIL (Removing anything Sensitive) it would be intresting to know.

You need to ensure SPF records are correct along with MX records etc

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EXPERT
answered a year ago

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