AWS Connect - Claim phone number (South-Africa)

To obtain a South African phone number (+27) for your Amazon Connect instance, you'll need to follow a specific process as it's not directly available through self-service in the Contact Center Console. Here's what you need to do:

1. First, you'll need to open a support case with AWS Support. This is because South African numbers require additional documentation due to local regulations.

2. To create the support case, go to the AWS Management Console and choose "Support," then "Create case," and select "Looking for service quota increases?"

3. In your support case, provide the following information:

   • Your Contact Center Instance ARN
   • Specify that you're requesting a phone number for South Africa
   • Mention that you need a +27 number for outbound calling

4. In the use case description, clearly state that you're aware of the documentation requirements for South African numbers and that you're ready to provide the necessary information.

5. Choose your preferred contact option (email or phone) and submit the case.

After submitting the case, AWS Support will guide you through the process. They will likely request specific documentation to comply with South African regulations. This may include proof of local presence or other legal requirements.

Be prepared for the process to take some time, potentially 2-4 weeks, as AWS needs to fulfill the request and ensure compliance with local laws.

Once AWS approves your request and obtains the number, it will appear in the Phone Number list in your Amazon Connect instance. At that point, you'll be able to assign it to your contact flow for outbound calling.

Remember that this process is different from the self-service option available for some countries, but it's necessary to ensure compliance with South African regulations for telecommunication services.
Sources
Request a phone number in Amazon Connect | AWS re:Post
Map third-party numbers to your Amazon Connect account - Amazon Connect
Claim for Amazon Connect a phone number you already own in another country - Amazon Connect