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AWS Config provides a detailed view of the configuration of AWS resources in your AWS account. This includes how the resources are related to one another and how they were configured in the past so that you can see how the configurations and relationships change over time.
The 3rd party monitoring application seems to be monitoring resources via AWS Config to determine Compliance where logic for determining Compliance lies with the application.
If the app is indicating 'Non Compliant' for a resource then this can be confirmed by:
i) Checking Config (Since actual resources have already been checked from Console)
a) Navigate to Config console in given region --> Resources (left pane)
b) Filter using 'Resource type' to get the resource
c) See the Configuration Item (JSON format) of the resource and check for Compliance
If Compliance can be confirmed via the Configuration Item from the Config console then it would appear that the monitoring application might be incorrectly flagging the resource as 'Non Compliant'.
If Config is showing incorrect details in the Configuration Item for the resource then please reach out to AWS Support as this indicates incorrect recording of resources from AWS Config.
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