Amazon WorkMail Not Allowed to send Outgoing Email

Question

Hi, I am having issue with my WorkMail account, Can you please share the solution or help me fix this issue?

Error: " You are currently not allowed to send this e-mail. Please try again later.

You are currently not allowed to send this e-mail. Please try again later.

2024-07-19 02:21:54 : An error occurred while trying to deliver the mail to the following recipients:
name@domain.com

Technical report:

Final-Recipient: rfc822; name@domain.com
Status: 5.0.0

I am using WorkMail US East (N.Virginia) - us-east-1 and I am using a custom domain with all verified DNS records and Route53 is also configured. I am also not over the sending limit as I am not able to send a single email even to my own verified domain user.

robinkaws · Answer

Hi,

It seems there is a problem with your account that has caused a lock down of your AWS account. Please take a look at your Personal health dashboard in the AWS console. You should find instructions on what to do to resolve the issue.

kind regards,
Robin

Amazon WorkMail Not Allowed to send Outgoing Email

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