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- Check Internet Connection: Ensure that all PCs have a stable and high-speed internet connection, as WorkDocs relies on internet connectivity to sync and access files.
- Update WorkDocs Client: Make sure that you have the latest version of the WorkDocs client installed. Updates often contain performance improvements and bug fixes.
- Restart the WorkDocs Client: Try restarting the WorkDocs client on the affected PCs to see if that resolves the issue.
- System Performance: Check the performance of the PCs, including CPU, memory, and disk usage. High resource usage can slow down applications like WorkDocs.
- File Syncing Issues: Large files or a high volume of files being synced can cause slowness. Check if there are any large files being uploaded or synced that could be causing the delay.
- Check for Conflicting Software: Some antivirus software or other applications may interfere with the WorkDocs client. Temporarily disable them to see if performance improves.
- Clear Cache: Clearing the WorkDocs client's cache might help improve performance. You can do this by signing out of the WorkDocs client and signing back in.
Dear All,
I have the same issue with several accounts in different locations. Started this week.
Good morning, I tried uninstalling and reinstalling, deleting the app data folder, installing a Windows 10 PC from 0, just updating Windows. Net and workdocs client pc and it's still slow. Does anyone know what happens or do I generate a Tk to aws?
Good morning, I tried uninstalling and reinstalling, deleting the app data folder, installing a Windows 10 PC from 0, just updating Windows. Net and workdocs client pc and it's still slow. Does anyone know what happens or do I generate a Tk to aws?
I've had the same issue for more that a week as well. I create invoices and save them in Workdocs and it can take up to 5 minutes for them to save. it just freezes going from Folder to folder and saving the file. Another employee is having the same issue in a different location
Unfortunately, WorkDocs is no longer a good option for my customers, and the support team is not helping. My solution is to move all my customers to the competition.
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Hello, yes I already did all that. The PCs are in different places, it worked perfectly without making any changes, it started to run slowly.