How to resolve problem with IAM Identity Center permissions

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Hi,

I am new to AWS. I have just set up a free tier account in eu-north-1 (Stockholm).

I have created a separate user in IAM Center Permissions. I want to set permissions for this user.

However in IAM Identity Center Dashboard when I click on "Manage Permissions" I get a message "You must have IAM Identity Center enabled to use these features."

When I click on Enable it takes me to a screen with heading "IAM Identity Center (successor to AWS Single Sign-On)" and an Enable button on the right.

At the same time it has changed the region to N. Virginia. When I change this back to Stockholm it reloads the IAM Identity Center Dashboard.

I have been through this loop several times using different browsers and don't know how to set the permissions that I want.

Any assistance greatly appreciated.

Thanks,

Paul

2 Answers
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Hello.

I tried the same operation in my environment, but I could not reproduce the phenomenon.
My environment was enabled in the SSO era before IAM Identity Center, so the prerequisites may be slightly different.
Since there is a possibility that there is a bug in the UI, we recommend that you open a case with AWS Support under "Account and billing".
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

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EXPERT
answered 3 months ago
  • Thanks, I will try this and post the outcome here.

  • The guidance from AWS support was to delete the IAM Identity Center instance in Stockholm and create a new one in N. Virginia. This seems to have solved the problem. Many thanks for suggesting raising it with support.

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Does it ask you for your home region when enabling this in Virginia?

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EXPERT
answered 3 months ago
  • No it doesn't ask me - it just automatically routes to Virginia.

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