Has anyone managed to use both the CreateQuickConnect and DeleteQuickConnect APIs to add and remove a large cohort of Amazon Connect agents as quick connects successfully?


Due to a large number of agents in one of our instances, we need to find a better way of adding and removing everyone as quick connects rather than manually adding them. The only other option I could find is using the CreateQuickConnect and DeleteQuickConnect APIs. It would be much appreciated if someone or a team had done this and if you could please let me know how it went.

asked 2 years ago249 views
2 Answers
Accepted Answer

We've had to deal with this for a customer, which involved updating quick connects based on changes in another system.

We started doing this via the API but quickly ran into the rate limit of 3 API calls per second. If you're updating or adding lots of Quick Connects this immediately becomes an issue. So any code doing this needs to take that into account and handle the rejections due to the rate limit being exceeded.

Our solution ended up being to programmatically create a CloudFormation template and run that in CF. CF then handles the actual creation.

answered 2 years ago
profile pictureAWS
reviewed a year ago

This is really helpful. Thank you so much for letting me know. Have a good day :)

answered 2 years ago

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