Skip to content
By using AWS re:Post, you agree to the AWS re:Post Terms of Use
AWS re:Postre:Post
About re:Post

IAM users getting Invalid credentials messages upon login.

0

Hello,

I'm a new AWS user I'm looking at migrating from another hosting service. Our root account is working as expected, I've creates users, roles, groups and a policy. The policy simply has the default administrator permission for now. It's attached to the group and the users are also within the group. All IAM users I've added so far including myself go though welcome email and login phase and are able to attached their MFA devices. Then when they go to log in they receive an invalid credentials message.

I'm thinking I've done something incorrectly with the policy could someone shed some light for me?

Thanks very much.

Topics
Security, Identity, & Compliance
Tags
IAM Policies
Language
English
asked a year ago395 views
3 Answers
1

Hello,

Which of the following issues are you currently facing?

  1. You are able to log in, but due to permission issues, you cannot access any services via the AWS Console or CLI.
  2. You are unable to log in.

If it’s the first issue, please double-check that the AdministratorAccess policy is assigned to your user group.

If it’s the second issue, make sure you are correctly logging in via your IAM User account. You will need the following three pieces of information to log in:

  1. Account ID (12 digits) or alias
  2. IAM user name
  3. IAM user password

To log in as an IAM user, follow these steps:

  1. Open the AWS Management Console at https://console.aws.amazon.com/.
  2. The main sign-in page appears. Choose IAM user, enter the account ID (12 digits) or alias, and select Next.
  3. Enter your IAM user name and password and choose Sign in.
  4. If MFA is enabled for your IAM user, you then authenticate using it. For more information, see Using multi-factor authentication (MFA) in AWS.

For more details, please refer to the following AWS documentation:

https://docs.aws.amazon.com/signin/latest/userguide/introduction-to-iam-user-sign-in-tutorial.html#iam-user-sign-in-tutorial

If a different issue is occurring, feel free to comment and let me know.

answered a year ago
EXPERT
reviewed a year ago
EXPERT
reviewed a year ago
  • VBFD034
    a year ago

    Hi Sean,

    Thanks for your detailed answer. Unfortunately no IAM users are able to login after going through the welcome email. Passwords are accepted MFT is set up during the onboarding session. After which when attempting to login credentials are not accepted. This is for all users. Sending users a password reset email allows them to reset the password but the same result is ultimately met.

  • Chanhyeok Seo
    a year ago

    Thank you for your response.

    Which value are you entering as the IAM user name? Please note that the IAM user name should be the name you used when creating the IAM user, not the email address where the invitation was sent.

    To verify the IAM user name, follow these steps:

    1. Go to the IAM dashboard.
    2. Click on Users under Access management.
    3. On the Users dashboard, you can view the names of all users.

    If this isn’t the issue, there may be an internal problem with AWS. I recommend opening a support case for further assistance.

    Thank you.

0

Enter image description here

answered a year ago
0

Thank you for your response.

Which value are you entering as the IAM user name? Please note that the IAM user name should be the name you used when creating the IAM user, not the email address where the invitation was sent.

To verify the IAM user name, follow these steps:

  1. Go to the IAM dashboard.
  2. Click on Users under Access management.
  3. On the Users dashboard, you can view the names of all users.

If this isn’t the issue, there may be an internal problem with AWS. I recommend opening a support case for further assistance.

Thank you.

answered a year ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Relevant content