SES - some email address not receiving email

0

Hi, I have setup SES in my backend project to send "RESET PASSWORD" email. For some reason it is working with 90% of the email address but some of them are not receiving email.

My personal @gmail.com receive them but my personal @myCompany.com dont receive them (Also hosted by gmail)

using (var client = new System.Net.Mail.SmtpClient(HOST, PORT))
            {
                    // Pass SMTP credentials
                    var SMTP_USERNAME = _config.GetValue<string>(
                    "SMTP_USERNAME");
                    var SMTP_PASSWORD = _config.GetValue<string>(
                    "SMTP_PASSWORD");
                    client.Credentials =
                        new NetworkCredential(SMTP_USERNAME, SMTP_PASSWORD);

                    // Enable SSL encryption
                    client.EnableSsl = true;

                    // Try to send the message. Show status in console.

                    client.Send(message);
                }
            }

I don't have any exception sending the email. In the SES console i can see the email being Sent.

Also sending an email FROM the SES console said success but no email received.

Both Identity (Domain and Email address) are verified.

Im running out of ideas, any help is greatly appreciated. Thanks

LouisAW
asked 2 years ago375 views
1 Answer
1
Accepted Answer

Hi, @LouisAW

Can't receive all the destinations of @ myCompany.com?

Are recipients on your account-level suppression list?
https://docs.aws.amazon.com/ses/latest/dg/sending-email-suppression-list.html

Did you experience any failures when monitoring SES activity events?
https://docs.aws.amazon.com/ses/latest/dg/monitor-sending-activity.html

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iwasa
answered 2 years ago
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EXPERT
reviewed 2 days ago
  • Thanks iwasa. You were right , for some reason the problematic email was in the suppression list. Thank you !

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