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I understand your frustration with getting your SES production access approved. Here are some steps you can take to escalate your unassigned support case:
First, if your case has been unassigned for 10 days, you should try to get it escalated. You can reply to the existing case to bump it and request an update on the status. Make sure to clearly explain the urgency and business impact of not having production access.
If you have a paid support plan (Developer, Business, or Enterprise), you can request case escalation through your support plan channels. Enterprise Support customers have access to Technical Account Managers who can help expedite these types of issues.
For SES production access specifically, make sure your case includes all the required information: your use case details, how you handle bounces and complaints, your email sending practices, and compliance with AWS policies. Sometimes cases get delayed because they're missing critical information needed for review.
If you're still not getting a response, you can try opening a new support case specifically asking for an update on your original case number. Reference the original case ID and explain that it's been unassigned for an extended period.
Additionally, ensure you're submitting your request through the correct channel - SES production access requests should be submitted through the Service Quota increase request process in the AWS Support Center, selecting "SES Sending Limits" as the limit type.
If you continue to experience delays after trying these approaches, you may want to consider reaching out through AWS forums or your account team if you have one assigned.
Hello,
Sorry to hear about the frustration regarding SES production access. I've located your case and have shared your concerns internally with our Support team on your behalf.
I'd encourage you to continue to monitor your case for further updates.
- Doug S.
I've done all the suggestion but now not getting case assigned for days now
Relevant content
- asked 3 years ago
- AWS OFFICIALUpdated a year ago
Hi there,
I understand you're still waiting for your support case to get responded to and have shared your feedback internally. I recommend referring to your previous support case created on March 5, 2026 at 19:16 UTC, and reviewing the correspondence sent by our Support team on March 7, 2026 at 13:03 UTC.
- Kita B.