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When will AWS Billing support 3D Secure (3DS) payments?

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AWS currently doesn’t support 3D Secure (3DS) authentication for credit or debit card charges. This creates real issues for customers whose card issuers require 3DS, for example, Wise Business cards automatically reject any payment that doesn’t go through a 3DS flow.

Because of this, our AWS automatic payment attempts are declined (see attached screenshot from Wise):

AWS payment declined because of missing 3DS

Can AWS please share when 3DS support will finally be activated for billing transactions, or at least whether it’s on the roadmap? With more and more issuers enforcing 3DS by default, this limitation is becoming a serious blocker for legitimate customers.

Thanks in advance for clarifying the timeline or planned solution.

1 Answer
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While AWS has PCI 3DS (Payment Card Industry Three Domain Secure) certification for various services, I don't have specific information about when AWS Billing will support 3D Secure (3DS) authentication for credit or debit card payments.

If you're experiencing payment failures with your card due to 3DS requirements, here are some steps you can take:

  1. Contact your bank to understand if they can make an exception for AWS payments or provide alternative verification methods.

  2. Check if your payment details in AWS are accurate, including billing contact information that matches what your bank has on file.

  3. Consider using an alternative payment method that doesn't require 3DS authentication, if available to you.

  4. Create a case in the AWS Support Center under "Account and billing" (which is free of charge) for specific assistance with your payment issue and to inquire about future 3DS support.

For international cards specifically, sometimes banks implement restrictions on international transactions that can cause payment failures. It may be worth confirming with your bank that international transactions are allowed on your card.

AWS regularly updates its payment processing capabilities, but I don't have information about specific timelines for 3DS support in AWS Billing.
Sources
Payment Declined | AWS re:Post
Spring 2024 PCI DSS and 3DS compliance packages available now | AWS Security Blog
Spring 2025 PCI 3DS compliance package available now | AWS Security Blog

answered 10 months ago

AWS
MODERATOR

reviewed 9 months ago

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