Agent taking inbound calls through SCV based CCP via Deskphone. Sometimes his call getting missed very frequently. When i am checking logs found below details in logs,
whether Missed call count of 20sec common for desktop based CCP as well. For deskphone and softphone any change noted in reporting as like, as i am not seen Missed call event name in logs ?
So 20 secs or so is how long the missed call time is, so that part seems normal. Are you able to reproduce this not using a desk phone and having the voice come via the CCP? I’m curious if there’s just a telephony delay between Connect and your desk phone. Another thing to look at is the PBX your desk phone is connected to, does it see the Connect call arrive?
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So 20 secs or so is how long the missed call time is, so that part seems normal. Are you able to reproduce this not using a desk phone and having the voice come via the CCP? I’m curious if there’s just a telephony delay between Connect and your desk phone. Another thing to look at is the PBX your desk phone is connected to, does it see the Connect call arrive?