If I have enabled sensitive redaction data on Contact Lens, am I still able to listen to the unredacted audio through the console?
I have enabled Contact Lens and along with it the sensitive date redaction function. The specifications I have selected are to enabled redact sensitive data and generate redacted transcript only, and both redacted and original audio. Is there a way to give permission to some security profiles to listen to the original audio on the console itself or is it such that once redaction is enable we can no longer access the original audio through the console.
Once sensitive data redaction is enabled in Contact Lens, only redacted recordings are available through the Amazon Connect console.
Enabling Contact Lens for Amazon Connect for specific callsAccepted Answer
Unable to see Transcript along with Call Recording within Amazon Connect
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