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I am not being able to access my aws skillbuilder courses

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Enter image description here The courses not opening

asked 10 months ago379 views
1 Answer
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I understand you're having trouble accessing your AWS Skill Builder courses. Based on the error message shown in your image, this is a common issue that several users have experienced. Here are some troubleshooting steps you can try:

  1. Clear your browser cache and cookies, as this often resolves login issues.

  2. Try accessing AWS Skill Builder in incognito or private browsing mode to eliminate potential conflicts with browser extensions or cached data.

  3. Attempt to log in from a different device or network.

  4. Ensure you're using the correct login credentials. Note that AWS Skill Builder uses Amazon.com account credentials (the same ones you use for shopping on Amazon), not your AWS Console credentials.

  5. If you see the menu column on the left side despite the error message, try ignoring the error and selecting options from the left menu to continue.

  6. Verify that your device's date and time settings are correct.

If you're seeing a "Something went wrong" error, it could be due to:

  • Not having properly created a Skill Builder account
  • Technical issues on AWS's side

In some cases, specific courses or features like AWS Jam Journeys might be undergoing maintenance or updates, making them temporarily unavailable.

If these steps don't resolve your issue, it's recommended to contact AWS Support directly through the AWS Skill Builder support page. They can investigate the specific issue with your account.
Sources
Not able to login skill builder since Sep'24 | AWS re:Post
Amazon Login not working for AWS Skill Builder | AWS re:Post
Can't logon to Skill Builder... | AWS re:Post
Can't access Introduction to AWS Elastic Beanstalk digital training | AWS re:Post

answered 10 months ago
AWS
SUPPORT ENGINEER
reviewed 10 months ago

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