Production Access for AWS SES Still Pending After Submitting Required Info

The process for obtaining AWS SES production access can indeed take some time, and the experience you're describing is not uncommon. While AWS typically aims to provide an initial response within 24 hours, the full review process can take significantly longer, sometimes several days or even weeks.

The AWS Trust & Safety team, not the regular AWS Support team, handles these requests. They review each application carefully to ensure that the service isn't used for sending unsolicited or malicious content, which helps maintain the overall reputation and deliverability of the service.

Several factors can influence the processing time:

1. The completeness and clarity of the information you provided about your use case.
2. The current volume of requests the team is handling.
3. Whether additional information is needed for your specific case.

To help move your request along:

1. Keep monitoring both your support case and email for any updates or requests for additional information.
2. If a significant amount of time has passed (e.g., more than a week) without any response, you might consider following up on your case through the AWS Support console.
3. Ensure that you've provided all necessary information, including a clear description of your use case, how you handle bounces and complaints, and your email sending practices.
4. Make sure your account has at least one verified identity.

It's important to note that while waiting can be frustrating, especially when it impacts your business operations, patience is key in this process. AWS is generally diligent in processing these requests, but the timeline can vary based on various factors.

If the delay becomes excessive, you may want to consider politely escalating your case through AWS Support channels. However, remember that the AWS Support team cannot directly influence or expedite the decision of the Trust & Safety team.

Lastly, it's worth mentioning that the date you provided (March 18, 2025) is in the future, so I assume you meant a different date. If you've been waiting since a date in the past, and it's been an unusually long time, it would definitely be appropriate to follow up on your case.
Sources
SES: Production Access | AWS re:Post
FAQs: Amazon SES production access requests | AWS re:Post