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SES is Stuck in Sandbox - Request Under Review BUT Case is Closed

-1

At the top of my Amazon SES page, in blue (for information) it states:

Production access request under review We’re in the process of reviewing your request for production access. To view the details of your request, see case ID (redacted)

When I click on the case ID - it says Status Resolved. I can not Reopen Case because it closed more than 14 days ago (Mar 01 2021 - I think Amazon was making chages to the Case system at that time). I also can not create a "related case" beucase I don't have a paid support level.

I can not request A Limt Increase, because there is no button to start that process, because it thinks it's under review, when the case is closed. Hummmm.

As such, this account is stuck in Sandbox because it thinks that it's under review, but the case is closed. I will never be able to remove the production access request, and I will never be able to request A Limt Increase.

:-) Help please! :-)

How do I get this resolved. Thank you.

Topics
Front-End Web & MobileBusiness Applications
Tags
Amazon Simple Email ServiceSupport Case
Language
English
Canadaboy
asked a year ago482 views
3 Answers
0

My apologies, I beleive I'm completely blind. Can you indicate where the Contact Us button is on the SES dashboard. Included is a screencap to the dashboard. Seriously, my apologies, I can not find it. :-(screen cap of SES dashboard

Canadaboy
answered a year ago
0

Contact Amazon SES support by clicking on the "Contact Us" button on your SES dashboard, and providing them with the details of your issue, including the case ID. They should be able to assist you in resolving the issue and getting your production access request reviewed.

profile picture
Divyam Chauhan
answered a year ago
0

Hi there. Look at your region that you have selected in the top right hand corner. If the region is not set to the region you applied for in your support ticket, you obviously aren't even looking at the right dashboard. Simply click on the region dropdown and choose the right region dashboard.

For example if you applied for SES emails in EU London and your current region at the time of browsing your dashboard is set to EU Frankfurt, you will still see the sandbox notification. As the allowed quota was only for the region of your selection.

Hope this helps. Don't forget to like and subscribe xD

Shifi
answered 7 months ago

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