Billing support ticket is still unassigned after 13 days

Hello there,

I regret the delay you're facing with your Support case and the distress this has caused. Cases are addressed in the order they're received, and our Support team will help you as soon as they can. Please keep checking your case for updates: http://go.aws/support-center.

- Rick N.

I understand your frustration with the delayed response on your billing support ticket. Here are steps you can take to escalate your issue:

1. Contact AWS Support directly: If you have an AWS Support plan, you can contact AWS Support through the AWS Support Center console. Use the phone or chat options for more immediate assistance.

2. Request escalation through your existing case: Reply to your existing support case and explicitly request an escalation. Mention the case number, the number of days it's been open, and the urgency of the billing matter.

3. Check your Support plan level: Your response time depends on your AWS Support plan tier. Basic Support has limited access to billing and account support. If you have Developer, Business, Enterprise On-Ramp, or Enterprise Support, you should have faster response times and additional escalation options.

4. Use the AWS Support Center: Log into the AWS Support Center in your AWS Console to check the status of your case and add updates or urgency indicators.

5. Contact your AWS Account Manager: If you have a Technical Account Manager (TAM) or Account Manager assigned to your account (typically with Enterprise Support), reach out to them directly for assistance with escalation.

For billing-specific issues, AWS typically prioritizes these cases, so a 13-day delay is unusual. Make sure your contact information is up to date in your AWS account so you don't miss any responses from the support team.