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Root User Login

0

I am writing to seek your assistance with a matter concerning my AWS account, with the Account ID 400811962670. Regrettably, I have forgotten the login credentials for the root account associated with this AWS account. As a result, I am unable to access the account and manage its settings, which is causing significant inconvenience for me and my team. I kindly request your guidance and support in resetting the root login credentials for my AWS account. I understand that account security is of utmost importance, and I am prepared to provide any necessary verification or identification information to confirm my ownership of the account. Please let me know which specific details or documents you require for this purpose, and I will promptly provide them. I apologize for any inconvenience this may cause, and I greatly appreciate your prompt attention and assistance in resolving this matter. Please reply to this email or contact me at the phone number associated with my AWS account (if applicable) to discuss further steps or provide any additional information. Thank you for your attention to this matter, and I look forward to your swift response.

  • secondabhi_aws EXPERT
    10 months ago

    Do you have access to account through another user or IAM role, based on that I can surely provide you few options here.

  • Behrang_KS
    10 months ago

    You need to open a support case for this issue.

Topics
Security, Identity, & ComplianceManagement & Governance
Tags
AWS Identity and Access ManagementAWS Account Management
Language
English
vsingh
asked 10 months ago340 views
2 Answers
0

Hello. For resetting AWS accounts credentials, here it is some documentation: https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_access-keys_retrieve.html#reset-root-password

AWS
rePost-User-7204974
answered 10 months ago
  • vsingh
    10 months ago

    but the thing is, root user email is forgotten

  • vsingh
    10 months ago

    @Abhishek_At_AWS yes I can login from IAM role user.

  • secondabhi_aws EXPERT
    10 months ago

    Perfect, I just answered and provided you an article, that's definitely going to help you out if account was provisioned through control tower otherwise, support would help you out here. I gave you the template for raising the request.

0

Do you have access to account through another user or IAM role, based on that I can surely provide you few options here.

If you have access to account through another IAM role or user, I'd suggest you to follow this re:Post Knowledge Article if account was created through account factory/control tower.

I'm sure, you'd have already gone through these documents, but mentioning here for reference:

Troubleshoot Forgot Password

Troubleshoot Lost Email

Last resort is Billing and Account Support

PS: Please remove account id from your question.

profile pictureAWS
EXPERT
secondabhi_aws
answered 10 months ago
profile picture
EXPERT
Antonio_Lagrotteria
reviewed 10 months ago
  • secondabhi_aws EXPERT
    10 months ago

    Since you just mentioned that you can login to account through another user/role, you can log a case from account as well for further assistance by following the instructions from here. Make sure, you choose the category as Account and billing

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