Amazon Lex Bots not recognising intents that have 'card groups' set up within them when input mode is chat

Question

Hi

I am creating a chat only bot and wanted to use the 'card groups' functionality within the intents. However, I have noticed that when testing the chatbot on my dev site, if I try to invoke any intents with a card group within it, then the journey just follows the fallbackintent.

Can anyone kindly shed any light on why this may be occurring?

Note that everything renders fine on the test facility within lex itself - its only on the 'test chat' bit on connect and on my actual dev website that the issue occurs.

I also added a voice pathway to the same journey and that works fine...

I'm wondering if there may be some adjustments needed to the chat widget script to accomodate for the card groups but I'm really not sure an open to any suggestions at all!

Any help would be much appreciated!

Thanks

Faizal

Accepted Answer

Response card in Lex is not supported in Amazon Connect.  To use similar feature with Amazon Connect, you will need to use Amazon Connect Chat Interactive Messaging feature, it is an XML payload that you need to create in the DialogCodeHook Lambda to return to Connect.

Doc guide
https://docs.aws.amazon.com/connect/latest/adminguide/interactive-messages.html

Blog post with example on how to do it
https://aws.amazon.com/blogs/contact-center/easily-set-up-interactive-messages-for-your-amazon-connect-chatbot/

Answer

Further, if you have any queries, please reach out to AWS Premium Support by opening a case via your AWS account in the corresponding region using the following link:
https://support.console.aws.amazon.com/support/home#/case/create

Amazon Lex Bots not recognising intents that have 'card groups' set up within them when input mode is chat

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