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So nothing out of the box, but you might be able to do it via the API (https://boto3.amazonaws.com/v1/documentation/api/latest/reference/services/connect.html). One option is to look at the describe_contact_flow endpoint. You'll get the content from each flow and then you can find references via ARN to see which script is using what module or what hours of operations. I've done something similar, but not related to flows. In my use case I find what queue is using which quick connects.
david
answered 2 years ago
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Thank you for the reply. Does this mean we have to manually search for 500 ARNs when we have output from a 500 call flows after running that API ? May I know how we can request AWS to develop a feature to find dependencies of a component in Connect ?
Hi Cloud9, while this is still not out of the box functionality, it can be easier to comprehend contact flow dependencies using Infrastructure as Code technologies. Since the ARN's referenced in contact flows would be tokens that refer to constructs in whatever solution you are using (Terraform, CDK, etc), you can use native functionality or third-party plugins of that tool to generate a dependency graph. A good start solving for this would be the ContactFlow CloudFormation resource: https://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-resource-connect-contactflow.html