Cannot log into Admin account to cancel service

I understand you're having trouble logging into your admin account to cancel your AWS service. This is a common issue, and there are steps you can take to resolve it.

First, it's important to note that to close an AWS account, you need to sign in as the root user. If you're unable to access your account, you'll need to regain access before you can proceed with cancellation.

Here's what you should do:

1. Try to recover access to your root user account. AWS has account recovery processes in place for situations like this.

2. If you're unable to recover access on your own, you should contact AWS Support directly. They can assist you with regaining access to your account and guide you through the process of settling any outstanding balances if there are any.

3. Once you regain access to your account, you can proceed with the account closure process. This typically involves:

   • Canceling any active subscriptions you might have
   • Ensuring there are no outstanding balances on the account
   • Using the "Close Account" option in the AWS Management Console while logged in as the root user

Remember, closing your AWS account is a permanent action. After closure, you won't be able to use the account or access any of its resources. AWS typically retains account information for 90 days after closure, after which it's permanently deleted.

If you're receiving bills for an account you can't access, it's crucial to contact AWS Support to resolve this issue. They can help you identify the account, regain access, and assist with the closure process.

In the future, to avoid such situations, it's recommended to keep your account credentials secure and up-to-date, and to set up alternative contact methods for account recovery.
Sources
Troubleshooting issues with AWS account closure - AWS Account Management
receiving a monthly bill for an account that I don't have access to. Is there a way to get that account cancelled. | AWS re:Post
shut down the account | AWS re:Post