My support case stays in "Unassigned" status

I understand your frustration with your support case remaining unassigned for six days, especially given the urgent nature of your email access issue. However, I don't have access to specific case information or internal support queue details to provide you with an exact timeframe for your particular case.

The response time for support cases depends on your AWS Support plan level. If you have a Basic Support plan, you won't have access to technical support cases - only account and billing support. For technical issues, you would need Business, Enterprise On-Ramp, or Enterprise Support plans, which offer different response time SLAs based on case severity.

To escalate or get help with your case, I recommend:

1. Check your Support Plan: Verify you have the appropriate support plan for technical assistance by visiting the AWS Support Center in your console.

2. Contact AWS Support directly: You can reach out through the AWS Support Center in your AWS Management Console, where you can view your case status and add updates.

3. Use the AWS Support phone number: If you have Business or Enterprise Support, you may have access to phone support. Check your Support Center for contact options available to your plan.

4. Re-evaluate case severity: If this is truly business-critical, ensure your case is marked with the appropriate severity level, as higher severity cases receive faster response times.

For immediate assistance with your specific case status, I recommend logging into the AWS Support Center directly or contacting AWS Support through the channels available in your support plan.

I understand how critical email access is, and I can see why this feels urgent.

I've relayed your concerns internally to our Support team on your behalf. I'd encourage you to continue to monitor your case for further updates.

- Doug S.