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49 Days and Counting: Seeking Resolution on AWS Billing Issue

-1

I’ve been an AWS user for some time, but I am currently facing a significant roadblock with Support. It has been 49 days since I opened Case #*************** regarding an Amazon Q subscription I’ve been trying to cancel since December.

Despite providing screenshots showing that my dashboard offers no option to cancel, I continue to be billed for a service I don’t use and can't find. I’ve exhausted all standard support avenues without a resolution.

Is anyone at @AWSCloud or @AWSSupport able to assist in finally closing this "ghost" subscription and resolving the billing error?

Topics
Cloud Financial ManagementManagement & GovernanceBusiness ApplicationsMachine Learning & AI
Tags
Amazon QAccount SupportAWS Account ManagementAWS Billing
Language
English
asked 2 months ago82 views
1 Answer
0

Hello there,

I'm sorry to hear about the difficulties you've faced in deleting these resources from your account. I understand the importance of resolving this issue, and I've taken steps internally to bring attention to your case. Please continue to monitor your case for updates: http://go.aws/support-center.

- Rick N.

AWS
EXPERT
answered 2 months ago
EXPERT
reviewed 2 months ago

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