AWS SES Custom MAIL FROM domain verification got stuck in Pending for more than 72 hours

Question

Hi,

I wanted to set custom MAIL FROM subdomain for my identity which has a verified DKIM configuration now. I followed all the steps and even tried some variations and waited 3 days for it to give me either failure or success result but it got stuck in pending status. I want to use `mail` as MAIL FROM subdomain.

I have only one MX record in my domain settings which has 
- name `mail.mydomain.com`
- value `feedback-smtp.eu-north-1.amazonses.com` and priority `10`

I have TXT field for this
- name `mail.mydomain.com`
- value `"v=spf1 include:amazonses.com ~all"`

I tried SPF setting without quotation marks, I tried to use `www` as subdomain as it was suggested as a solution in one post [here](https://repost.aws/questions/QUAVDJpvT6SfqOacKm6vgNdQ/amazon-ses-custom-mail-from-domain-still-pending)

Since this got stuck in pending, I don't even know if am I doing something wrong? How can I manually verify this?

Edit: I am checking the MX and TXT config for `mail.mydomain.com` and it's failing only in Quebec Canada, I do not know if that is the reason?

![www.whatsmydns.net](/media/postImages/original/IMZ4LwMglORG-ePqzBDEad5g)

Sercan · Accepted Answer

I am using Vercel and it seems when the MX value is pasted, it was cutting the last char `m` from the value I realized this when I run `(resolve-dnsname -Name mail.mydomain.com -type mx).NameExchange` in powershell. The result was `feedback-smtp.eu-north-1.amazonses.co`

Jesse_T · Answer

Once you have the TXT and MX records set in DNS correctly, you can trigger the verification by running the following command

`aws ses set-identity-mail-from-domain --identity mydomain.com --mail-from-domain mail.mydomain.com
`

AWS SES Custom MAIL FROM domain verification got stuck in Pending for more than 72 hours

Relevant content