Skip to content
By using AWS re:Post, you agree to the AWS re:Post Terms of Use
AWS re:Postre:Post
About re:Post

Amazon Connect Failed calls

0

I'm trying to run some load tests against my Amazon Connect instance. It looks like Amazon Connect only handles 4 concurrent calls from the same origin (same caller phone number). All other calls unfortunately fails (I see failed calls on Twilio). For my contact flow I'm using a UK phone number

Does Amazon Connect block the calls for some reason ? in certain situations ? Is there anyway I can see failed calls on Amazon Connect ?

Topics
Application IntegrationBusiness ApplicationsMachine Learning & AI
Tags
Amazon Connect
Language
English
asked 3 years ago446 views
1 Answer
0

Amazon Connect has default Concurrent active calls per instance quota of 10 (could be less based on the AWS account as well). You could consider monitoring the CallsBreachingConcurrencyQuota Cloudwatch metric for the instance and get further insights on to the same.

Kindly note that this limit is adjustable and you could leverage Service Quotas console for requesting a Limit Increase (please feel free to switch to the instance region before requesting) for the same.

AWS
SUPPORT ENGINEER
answered 3 years ago
  • rePost-User-1145208
    3 years ago

    thank you for the answer Vishal.

    I checked those configurations and could not see any issues. When I start 5 simultaneous calls, 1 or 2 always fails.

    I tried to reach the destination through 5 carriers and got the responses below for those 1 or 2 failed calls: 500 Service Unavailable (2 carries), 603 Decline (2 carriers), and 403 Forbidden

    May be Amazon Connect has a different way of controlling/throttling incoming calls ?

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Relevant content