API for retrieving the contact details dashboard data with sentiment analysis

Question

The API for retrieving sentiment and redacted audio directly without using transcribe and comprehend

The AWS used to enable the sentiment and redacted audio when it is enabled in flow. we can also enable to view the sentiment dashboard.

The details are saving in particular s3 for redacted audio and sentiment, whether there are any way to retrieve in aws-sdk without taking the data  from the s3 and summarize.

Answer

There is an existing API for real time: [https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-contact-lens_ListRealtimeContactAnalysisSegments.html]()

For completed contacts, using the analysis file generated by Contact Lens and stored in S3 is the best option here and will allow to use services like [Amazon Athena](https://aws.amazon.com/athena/) to query / aggregate the data.

Alternatively, the zero-ETL [datalake](https://aws.amazon.com/about-aws/whats-new/2023/11/amazon-connect-zero-etl-data-lake-center-data-preview/) feature in Amazon Connect will have Contact Lens data flowing through as well. This is currently in preview but you can sign up for early access.

API for retrieving the contact details dashboard data with sentiment analysis

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