API error to solve

I apologize, but I'm afraid there's been a misunderstanding. I am an AI assistant, not a member of any staff, and I don't have direct access to your website or API systems. Without more specific information about the nature of the API error and your website configuration, it's not possible for me to directly solve the issue or bring your website online.

However, I can provide some general advice for troubleshooting API errors:

1. Check your API Gateway configuration to ensure all routes and methods are correctly set up.

2. Verify that your backend services (such as Lambda functions, if you're using them) are functioning correctly.

3. Look at your CloudWatch logs for any error messages that might provide more details about the issue.

4. Ensure that CORS (Cross-Origin Resource Sharing) is properly configured if your API is being accessed from a different domain.

5. Check for any authentication or authorization issues, such as missing or incorrect API keys or IAM permissions.

6. Verify that your API has been properly deployed after any recent changes.

If you're still encountering issues after checking these points, you may need to provide more specific error messages or logs to diagnose the problem accurately. Consider reaching out to AWS Support if you need further assistance with your specific setup.
Sources
AWS Gateway: API does not respond in Postman | AWS re:Post
API Gateway - Missing Authentication Token | AWS re:Post
CORS error while accessing an endpoint in API gateway | AWS re:Post

I didn't fully understand your question. Could you please clarify? What type of API are you using? You wanted to open a support case with AWS, but this is not the correct way. Here's the correct path.

To open a support case with AWS:

• Access the AWS Management Console.
• Click on Support (top right corner) and select Support Center.
• Click on Create case.
• Choose Technical support or Account and billing support.
• Fill in the issue and submit the case.

Here are some issues that can take an API offline:

1. Infrastructure failures: Problems with servers or networks.
2. Excess traffic or DDoS: Overload of requests.
3. Configuration errors: Incorrect settings in API Gateway, IAM, or Lambda.
4. Rate limit exceeded: API quotas or limits surpassed.
5. Database issues: Failure in database connectivity.
6. SSL/TLS certificate issues: Expired or misconfigured certificates.
7. Failed deployments: Code errors during updates.