By using AWS re:Post, you agree to the AWS re:Post Terms of Use
AWS re:Postre:Post

Amazon Connect and Salesforce Experience Sites

0

We have successfully installed Amazon Connect in our Lightning enabled Salesforce instance. It works smooth in the console however when user try to log in as into Experience site or navigate to setup the calls are dropped. I wonder if this can be somehow sorted by adding domains to config? I know that Salesforce dealer is not supported in experience sites is it the same with Amazon Connect?

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
rooqie
asked 9 months ago227 views
1 Answer
1

A workaround is to login as medialess in your CTI adapter settings, and login to CCP directly as a small window outside of SF that has media control. So that no matter what happens in SF browser page, you call will not be affected. (you basically login to Connect twice, one with media, one without)

Both of these setting can be controlled in https://amazon-connect.github.io/amazon-connect-salesforce-cti/docs/lightning/cti-adapter/01-cti-adapter-configuration/

  • medialess
profile pictureAWS
ClarenceChoi
answered 9 months ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions

Relevant content