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Unable to purchase an "AWS Skill Builder" subscription.

0

I tried to purchase an "AWS Skill Builder" subscription, but I received the message "Error occurred while saving to your AWS account," and I was unable to complete the purchase.

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asked a month ago70 views
3 Answers
5

You can create a ticket at the AWS Training and Certification support via https://support.aws.amazon.com/#/contacts/one-support?formId=contactUs

EXPERT
answered a month ago
2

This error usually comes down to one of a few common causes. Work through these in order.

Check these first: Payment method, Make sure a valid credit or debit card is set as your default payment method in the Billing console. Go to https://console.aws.amazon.com/billing and check under Payment methods.

Account verification — Skill Builder purchases require a fully verified AWS account. If your account is still pending phone or identity verification, complete that first.

Browser — Clear your cache and cookies, then try again in a private or incognito window. This resolves the error for many users.

Region restrictions — Skill Builder subscriptions are not available in all countries. Check eligibility here: https://aws.amazon.com/training/digital

If none of the above works: Raise a support case and select Account and Billing → Billing → Subscription and Renewal as the category. Include the exact error message and the timestamp of when it occurred, this helps the team locate the failed transaction on their end.

Reference: AWS Skill Builder subscription details: https://aws.amazon.com/training/digital/aws-skill-builder/

AWS Billing payment methods: https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/manage-payment-method.html

answered a month ago
EXPERT
reviewed a month ago
0

I understand you're experiencing an error when trying to purchase an AWS Skill Builder subscription. While I don't have specific information about this particular error message in my available sources, here are some general troubleshooting steps you can try:

  1. Verify your payment method: Ensure your payment information is valid and up to date in your AWS account.

  2. Check your AWS account status: Make sure your AWS account is in good standing and doesn't have any billing or payment issues.

  3. Try a different browser or clear cache: Sometimes browser-related issues can interfere with purchase transactions.

  4. Contact AWS Support: Since this is a billing and subscription issue, I recommend reaching out to AWS Support directly. They can investigate the specific error with your account and help resolve the purchase issue.

  5. AWS Training and Certification support: You can also contact the AWS Training and Certification team specifically for Skill Builder subscription issues, as they handle these types of inquiries.

The error message "Error occurred while saving to your AWS account" suggests there may be an issue with the account integration or payment processing, which AWS Support will be best equipped to diagnose and resolve for your specific situation.

answered a month ago
EXPERT
reviewed a month ago

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