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SUSEConnect shows "not registered" on AWS Marketplace SUSE AMI for SAP HANA – Unable to run zypper or update

0

I launched an AWS Marketplace SUSE AMI ( SUSE Linux Enterprise Server for SAP Applications 15 SP3 (SLES_SAP/15.3/x86_64)) designed for SAP HANA workloads. However, when I check the system, SUSEConnect reports that the instance is not registered (see attached screenshot). Because of this, I’m unable to use zypper or any other package manager to install or update packages.

I’ve already verified the AMI source and instance details. Launching a new instance is not an option since this server has hardware key dependencies critical to the SAP HANA configuration.

How can I properly re-register or restore SUSEConnect on this instance so that I can enable updates and package installations again?

Any specific steps or commands for SUSE SLES for SAP on AWS Marketplace would be greatly appreciated.

SUSEConnect --status-text command output

Topics
AWS MarketplaceCompute
Tags
LinuxAmazon Machine Images (AMI)AWS Marketplace
Language
English

asked 10 months ago297 views

1 Answer
0

There are two main methods to resolve the SUSE registration issue on your AWS Marketplace SUSE AMI for SAP HANA:

Method 1 - Using AWS Public Cloud Module:

  1. Register your instance with SUSE Customer Center:
sudo SUSEConnect -r REGISTRATION_CODE --url https://scc.suse.com
  1. Add the Public Cloud module:
sudo SUSEConnect -p Public-Cloud/15.3/x86_64

Important notes:

  • SLES for SAP Applications on AWS should have built-in registration through the AWS marketplace
  • If you're using a PAYG (Pay-As-You-Go) image, registration should be automatic
  • For BYOS (Bring Your Own Subscription) instances, you'll need your SUSE subscription registration code

If you're still experiencing issues, you can use the AWS Systems Manager Automation runbook called AWSSupport-TroubleshootSUSERegistration to diagnose and potentially fix the registration problem. This runbook will:

  1. Check if your instance is properly managed by AWS Systems Manager
  2. Verify the platform and required packages
  3. Troubleshoot connectivity issues
  4. Attempt to register the instance with SUSE Update Infrastructure

Also, verify that your instance can access SUSE's Public Cloud Update Infrastructure, which is the default repository service for SUSE Linux products purchased from AWS.

Remember to back up your data before performing any system updates or configuration changes.
Sources
SLES SUSE 15SP3 is showing "Not Register" | AWS re:Post
AWSSupport-TroubleshootSUSERegistration - AWS Systems Manager Automation runbook reference
Customers enhance SAP availability with SUSE solutions on AWS | AWS Partner Network (APN) Blog

answered 10 months ago

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