Cannot change registered domain name's name servers

Question

Hi there,

I have a domain in Route 53. I have the two interfaces to look at it: I can go to "Registered domains" and see the domain name and I can go to "Hosted Zones" and see the hosted zone I've set up with the same domain name.

So - when I go to "Registered domains" and look at the domain, and then click on the domain, I see the old nameservers that I registerred for the domain back before I transferred it in to Route 53. (for instance, "ns-cloud-d1.googledomains.com")

Cool - no problem. I click "Actions > Edit Name Servers" and I make some changes. I click "save" when I have my changes made, and I see a green box at the top of the screen that says "Name servers were successfully updated for xyz.com. It may take up to 24 hours for these changes to propogate." Cool, no worries. I click the "check status" button...

And here's where the problem exists. At the top of the "requests" table I see:
Operation ID:
some id...

Domain Name:
my-domain.com

Status:
Failed

Type:
Update nave servers

Submitted:
date-time of 10 seconds ago.

What gives? Why can't I update my name servers on my domain?

Thank you!

Chrispy · Answer

I can see the event in cloudtrail for when I try to change the nameservers. It's basically a json payload of the change request sent to AWS.

But cloudtrail doesn't give me any information on why the request is failing, or any information about the failure. It's just "this is what you tried to do". Cool. Why isn't it working? :P

Any thoughts on what to do next?

Riku_Kobayashi · Answer

Hello.

Check CloudTrail's event history to see if any errors occur in events when records are changed.  
Route53 events are logged to CloudTrail in the Northern Virginia region.  
https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/logging-using-cloudtrail.html

Cannot change registered domain name's name servers

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