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AWS support not responding to SES Production request

0

Hello,

It has been 2 days since we requested for our account to be taken out of SES Sandbox. We're on the basic Support plan, but since I was able to put the request in, it is my understanding that we don't need another support level for this kind of request, and that it should be actioned within 24 hours. This is now blocking our product go-live.

Is my support plan assumption correct? If any AWS support staff read this, the case ID is 12404237881 - please help.

Thanks, Philipp

Topics
Front-End Web & MobileBusiness Applications
Tags
Support CaseAmazon Simple Email Service
Language
English
asked 3 years ago607 views
1 Answer
0

SES limit removal is not handled by technical support and may exceed 24 hours
https://repost.aws/ja/questions/QUpSqZ-WxAQryqGeTNJXiWNw/did-not-get-response-from-support-even-after-48-hours

EXPERT
answered 3 years ago

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