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You can check this article about troubleshooting an EC2 instance
As this is production, the best path is to open a technical support case.
To have more visibility about what is happening you can enable cloud watch log for the EC2 instance, so you have a log outside the instance that can help you diagnose, also monitoring metrics on Cloudwatch can help know if this a resource related issue. These articles might help:
answered 2 years ago
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